Australia has its very first 4 star franchise rated mobile coffee brand. Xpresso Mobile Cafe has been recognized for its business transparency and franchise performance on the Australian Franchise Rating Scale.
Ratings of up to 5 stars are awarded following independent, evidence-based assessment in seven key activity categories.
FRANdata operates the rating scale and its Australian CEO, Darryn McAuliffe, revealed that the review team was particularly impressed with the training program and how it positioned franchisees for success.
âXpresso Mobile CafÃ© has also demonstrated a strong commitment to measuring and continuously monitoring franchisee satisfaction,â said McAuliffe. âThese factors, coupled with a disciplined recruiting program, contributed significantly to a very low churn rate across the network. ”
Xpresso boss Jonathan Payne said the company was thrilled with the recognition – especially since it happened during the pandemic.
âRather than our business hibernating, our mobile cafes were able to pivot and mobilize quickly to meet the expectations of our customers,â he said. “
âOur goal is to keep franchisees happy and our FRANdata review shows that we are on the right track, but there is always more work to be done.”
FRANdata Australia is the nation’s leading franchise business intelligence and information advisory firm and has been awarding stars since winter 2019.
Other brands in the hotel space that have been recognized as high performing franchise systems are Muffin Break, Jamaica Blue, Chocolateria San Churro and Ferguson Plarre.
However, the rating is not just for food and beverage brands, it is available for any franchise system under review.
The very first franchise system to be recognized was Quest Apartment Hotels. Other brands include FCF Fire & Electrical, First Class Accounts, Gutter-Vac, Pack & Send and Poolwerx,